Changing payer/invoice recipient

Invoices for services are issued to the business or individual on whose ZoneID account the services are located. In order to change the payer, services must be transferred to the account of the business or individual for whom you want to receive an invoice in the future. If you do not yet have an appropriate account, you can register one on our website.

To transfer services, please send an email to our customer support at support@zone.eu.

• If the new payer already has an account, send a free-form application to support@zone.eu with the new account’s ZoneID user name and service names.
• The change of payer, i.e. the transfer of services to another account, must be agreed to by both the contact person of the current account and the new account (or the company’s authorized representative). If the contact persons are different persons, the other party must send us a free-form consent to refuse or accept the services by e-mail.
• If the contact persons are the same, there is no need to send a separate confirmation.
• You can check your account contact address in My Zone in the Settings section.
• When placing an order, the recipient of the invoice is always displayed before the order is confirmed. If the invoice is to be billed to someone else, do not confirm the order – log in with the correct account or create a new account for the person who should be the recipient of the invoice. Then place an order.If the invoice has already been paid, we will not be able to change the details of that invoice.
• When services change account, only the invoice recipient changes. If the domain name also changes account, then its owner will not change.
  In order for the owner of the domain to change, it is necessary to carry out the change of owner. Read more.