Managing subscription

I want to temporarily suspend the web-hosting service

The web-hosting service can be temporarily suspended for up to one year for a cost of 25 € + VAT, regardless of the account size. The price includes storage of a web-hosting package with all settings (including email, files, databases).

In a year, the service owner will receive an automatic notification with the server activation date.

You can temporarily suspend the service in My Zone, in the web hosting management menu, under Webhosting and Package and billing period by clicking on the Cancel the service. Then choose Other reasons and Pause service.

If you send a letter to us at support@zone.eu with your request to close the service, we will send a link to the closure form to the ZoneID account contact address. We will also send you a confirmation letter of web-hosting suspension.

I want to change the web-hosting package

You can change your web-hosting package in My Zone in the web hosting administration under Webhosting and Package and billing period. The change will take effect immediately, after which the prepaid period of the old package will be credited and the new package will be billed at the beginning of the next billing period.

For a more detailed comparison of packages, click here.

It is only possible to change the web-hosting package to a larger one (e.g. Starter -> Business) in My Zone. To downgrade your package, please send us an email to support@zone.eu.

I want to change the billing period

To change your billing period, please send an email to support@zone.eu with the desired billing period and the name of the hosting service.

It is also possible to change the billing period in My Zone in the web hosting administration under Webhosting and Package and billing period. The change will take effect from the next invoice. If you would like to make the change earlier, please send an email to support@zone.eu.

Billing periods of 1 and 12 months are supported. Paying yearly gives a discount on the web-hosting services. Prices can be found here

I want to transfer the service to another user (changing the owner)

In order to transfer a web-hosting service or other service from one ZoneID account to another, a written confirmation from the new and current owner is required, which should be sent to out contact address support@zone.eu. A prerequisite for changing ownership is that the new owner has a ZoneID account, which can be registered here.

The instructions for changing the owner of different domains can be found via following link.

I want to terminate the web-hosting service (website, email)

In My Zone, in the web hosting management menu, under Webhosting and Package and billing period, you can close the service by clicking on the Cancel the service link and then filling in the closure form that appears.

If you send a letter to us at support@zone.eu with your request to close the service, we will send a link to the closure form to the ZoneID account contact address. We will also send you a confirmation letter of web-hosting termination.

I want to cancel my domain

The domain automatically stops working at the end of registration period.

Keeping only the domain on the account will not incur any costs.

Tip: If, for example, the company name has changed and a new domain name is registered, then we recommend that you keep the old domain for several years. This avoids the risks associated domain becoming available for registration to everyone, including cyber criminals trying to phish your customers data, etc. using the former company name.

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